Use this page to report a mistake, ask about something on our site or suggest a topic. We read every message. We can’t check, approve or change your grant, so for anything about your own application, contact SASSA directly.
Please don’t send your ID number, PIN, OTP or bank details. We will never ask for them, and we delete messages that include them.
Send us a message
What we can help with
- A mistake or out-of-date fact on one of our pages.
- A question about something we’ve written.
- A topic you’d like us to explain.
- A website, number or message pretending to be us.
- A privacy request, such as asking us to delete your message.
What only SASSA can help with
We have no access to SASSA’s systems. For your status, a missing payment, an appeal or changing your details, use SASSA’s official channels:
- Toll-free call centre: 0800 60 10 11
- SRD website: srd.sassa.gov.za
- Email: GrantEnquiries@sassa.gov.za
- Your nearest SASSA office, with your ID
You’ll find more details in the SASSA contact details section on our homepage.
When to expect a reply
We aim to reply within five working days. Reports of wrong pay dates, amounts or contact numbers are checked first.
Your privacy
We only use your name and email address to reply to you. Read our privacy policy to see how we handle your information.