The main SASSA contact number is the toll-free line 0800 60 10 11, open on weekdays. SASSA’s head office in Pretoria is on 012 400 2322, and written enquiries go to GrantsEnquiries@sassa.gov.za. The official WhatsApp line is 082 046 8553. Each province also has its own regional office, listed below with the phone numbers and email addresses that SASSA publishes on its Services Portal.
| Quick facts | Details |
|---|---|
| Toll-free line | 0800 60 10 11 (free from landlines; cellphone calls may cost) |
| Head office | 012 400 2322, Pretoria |
| GrantsEnquiries@sassa.gov.za | |
| 082 046 8553 | |
| Fraud | Report on the grants and fraud hotline, 0800 60 10 11 |
| SRD online | srd.sassa.gov.za, open day and night |
| Cost of help | Free. SASSA never charges to help you |
On this page: All contact details · Toll-free number · Email · Regional offices · Which channel to use · Before you call · Complaints and fraud · FAQ
All SASSA contact details at a glance
These SASSA contact details come from SASSA’s own SASSA Services Portal and government publications, not from copies on other websites:
| Channel | Contact | Best for | Notes |
|---|---|---|---|
| Toll-free call centre | 0800 60 10 11 | SRD and grant questions, reporting fraud | Weekdays. Free from landlines |
| Head office | 012 400 2322 | Questions the call centre can’t answer | Normal call rates |
| GrantsEnquiries@sassa.gov.za | Written questions, sending documents | Allow a few working days for a reply | |
| 082 046 8553 | Quick status questions | Automated menu. How to use it | |
| SRD website | srd.sassa.gov.za | Applying, status, bank details, number changes | Open 24 hours |
| Head office address | 501 Prodinsa Building, cnr Beatrix and Pretorius Streets, Pretoria | Letters and formal complaints | Postal: Private Bag X55662, Arcadia, 0083 |
Some websites list other email addresses, such as GrantEnquiries without the “s”, or WhatsApp numbers SASSA has never published. Copy the details from the table above, or check them on SASSA’s own page with the button at the top.
SASSA toll-free number: 0800 60 10 11
The SASSA toll-free number, 0800 60 10 11, is the line for almost everything: SRD status questions, payment problems, reporting a hijacked number, and grant fraud. SASSA notes that the call is only free from a landline, and calls from a cellphone may be charged.
- When to call: weekdays during office hours. Early morning and the middle of the month are usually quieter than pay days and month-end.
- If it’s busy: hang up and try again later rather than holding for a long time on a cellphone.
- Write it down: note the date, time, the name of the agent and any reference number you’re given.
SASSA email addresses
For general grant questions, email GrantsEnquiries@sassa.gov.za. Each province also has its own enquiries address, listed in the regional table below. Put your full name and the type of grant in the subject line, and explain the problem in a few short sentences in the message.
Never send your bank PIN, card number or OTP by email. SASSA doesn’t need them, and nobody legitimate will ask for them.
SASSA regional offices and contact numbers
These SASSA contact details for each province are listed on the SASSA Services Portal. For most SRD questions the toll-free line is quicker, but the regional office can help with problems in your province.
| Province | Office address | Phone | |
|---|---|---|---|
| Eastern Cape | 1st Floor Waverley Office Park, 3-33 Phillip Frame Road, East London | 043 707 6335 | GrantsEnquiriesEC@sassa.gov.za |
| Free State | African Life Building, 75 St Andrew Street, Bloemfontein | 051 410 8339 | GrantsEnquiriesFS@sassa.gov.za |
| Gauteng | 28 Harrison Street, Johannesburg | 011 241 8320 | GrantsEnquiriesGP@sassa.gov.za |
| KwaZulu-Natal | 1 Bank Street, Pietermaritzburg | 033 846 3400 | GrantsEnquiriesKZN@sassa.gov.za |
| Limpopo | 43 Landros Mare Street, Polokwane | 015 291 7509 | GrantsEnquiriesLIM@sassa.gov.za |
| Mpumalanga | 18 Ferreira Street, Mbombela (Nelspruit) | 013 754 9446 | GrantsEnquiriesMP@sassa.gov.za |
| North West | SASSA House, University Drive, Mahikeng (Mmabatho) | 018 388 4006 | GrantsEnquiriesNW@sassa.gov.za |
| Northern Cape | 95-97 Du Toitspan Road, Kimberley | 053 802 4919 | GrantsEnquiriesNC@sassa.gov.za |
| Western Cape | Golden Acre, Adderley Street, Cape Town | 021 469 0235 | GrantsEnquiriesWC@sassa.gov.za |
Regional offices are different from local SASSA offices, where you apply for permanent grants, do biometric checks and attend grant reviews. To find the local office closest to you, ask the call centre or your regional office.
Which SASSA contact channel should you use?
| Your problem | Best channel |
|---|---|
| Check your SRD status or pay date | srd.sassa.gov.za, WhatsApp, or the free Moya app |
| A month was declined | Appeal online. See our SRD appeal guide |
| Change your cellphone number | The SRD website. See changing your SRD number |
| Change your bank details | The SRD website. See SRD banking details |
| Identity verification failed | A SASSA office with your ID. See our identity verification guide |
| Someone stole your grant or changed your details | Call 0800 60 10 11 straight away |
| No answer from SASSA for weeks | Email your regional office, then escalate (see below) |
What to have ready before you contact SASSA
- Your 13-digit ID number.
- The cellphone number you used on your SRD application.
- The month or months you’re asking about.
- Any reference number from earlier calls or emails.
- A screenshot of your status, if the question is about a decline or a missing payment.
Having this ready makes a short call much more likely to fix the problem. Our SRD status meanings guide helps you describe exactly what your status says.
Complaints, fraud and escalation
- Fraud or a stolen grant: report it on SASSA’s grants and fraud hotline, 0800 60 10 11, and open a case at your police station.
- No response after several attempts: email your regional office with your ID number, the dates you contacted SASSA and any reference numbers.
- Still stuck: the Presidential Hotline, 17737, takes complaints about government services.
- Free advice: Black Sash runs a helpline on 072 663 3739 for people with grant problems.
SASSA never charges for its services and never asks for your PIN, OTP or online banking password. Anyone who does is not from SASSA. For the official websites, see our list of SASSA websites and portals.
Frequently asked questions
What is the SASSA toll-free number?
0800 60 10 11. It is free from landlines, and calls from cellphones may be charged. The line is open on weekdays.
What is the SASSA email address?
GrantsEnquiries@sassa.gov.za for general enquiries. Each province has its own address, such as GrantsEnquiriesGP@sassa.gov.za for Gauteng.
What is the SASSA head office number?
012 400 2322. The head office is at 501 Prodinsa Building, on the corner of Beatrix and Pretorius Streets in Pretoria.
Is there a SASSA contact number for the R350 or R370 grant?
Yes. Use the toll-free line, 0800 60 10 11, or the official WhatsApp line, 082 046 8553, for SRD questions.
How do I report SASSA fraud?
Call the grants and fraud hotline on 0800 60 10 11 and open a case at your nearest police station.
Does SASSA work on weekends?
The call centre and offices work on weekdays. The SRD website and WhatsApp line can be used at any time.
Where can I find all SASSA contact details?
On SASSA’s official Services Portal contact page. The details on this page were checked against it in October 2026.
About this guide
Written and checked by N Chris, for SASSA Status Check Help. All SASSA contact details on this page were checked against the SASSA Services Portal and SASSA statements on gov.za in October 2026. We are not SASSA and can’t answer questions about your own grant. Read how we verify information.